topped up £5 for 1gb free data but data not showing in my balance

[PWN70]

I used the offer of an extra 1gb of data for every £5 top up and did this twice. The 1gb shows when I log in to EE online (showing I have 2.5gb of data), but not on my phone when I text balance to 150 (this shows I have 515mb of data). 

[Leanne_T]

Morning @PWN70 

Thanks for coming to the community. 

If you visit add-on.ee.co.uk does the extra data show available? 

If so, once the pack data allowance has been used the extra data will start for you 🙂

Leanne. 

[PWN70]

Hi,

It shows as "waiting", so I'm guessing it will activate once my allowance is used.

Thanks for your help 

[Leanne_T]

No problem @PWN70 

Let me know how you get on after the allowance has been used 🙂

Leanne.