New Order

chrisjonesuk70 · ‎21-01-2023

Hi,

Placed an order on Thursday for Oppo X5 pro in black. Pain an upfront fee and not heard anything since. Order update doesn't give me any details.

Chris

Chris_B · ‎21-01-2023

@chrisjonesuk70 You’ll get an update once a device has been allocated to you and it’s been shipped to you. Once it’s allocated to you you’ll receive a tracking number. You can download the DPD app create an account with the same email address you use with EE and on there you be able to track your item.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎21-01-2023

@chrisjonesuk70 You’ll get an update once a device has been allocated to you and it’s been shipped to you. Once it’s allocated to you you’ll receive a tracking number. You can download the DPD app create an account with the same email address you use with EE and on there you be able to track your item.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.