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Delivery

Anniebanks
Explorer

‎19-01-2023 01:56 PM

Does anyone know if orders are delayed due to strikes? Ordered a SIM card over 3 weeks ago and haven’t received it. I ordered it over live chat and so haven’t got a tracking number or email to confirm - I’ve been trying to ask EE but haven’t got through to anyone 

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎19-01-2023 03:48 PM

Hi @Anniebanks.

SIM cards are sent second class post, so are usually delivered in around five working days.

I'd recommend getting back in touch to order a new one if you've been waiting three weeks.

Jon

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Anniebanks
Explorer
In response to Jon_K

‎19-01-2023 05:19 PM

How can I get back in touch? I’ve been trying to live chat but can’t figure out how. I can’t really ring as I’m in south east Asia

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Christopher_G
EE Community Support Team
In response to Anniebanks

‎19-01-2023 05:27 PM

If you head over to our contact us page, there should be an option on live chat there for you, @Anniebanks

Chris

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