Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57213 Views
  • 122 replies
  • 15 Helpful

I ordered iPhone 13

I placed an order for an iPhone 13 I received the order number and since I filled out all the contracts and so far I don't know if the phone has been released or not. Can anyone help me?

Jansen1 by Explorer
  • 277 Views
  • 1 replies
  • 1 Helpful

Orders

Hello good morning I placed an order through EE and wanted to know how long it takes to receive ? Thank you 

Upgrade order

Hi, did an upgrade with the rewards team on the phone last week, still have no order number or way of tracking the order? Can you help??? 

Ee perks - code not working

I currently have 3 un-used codes generated and not expired/used but non of them are being accepted as a voucher code at check out.  I have one voucher code left to generate but when i click to generate it, it isn’t generating! I am already using a co...

Lauraj88 by Explorer
  • 398 Views
  • 4 replies
  • 1 Helpful

Upgrade delivery

Hi I ordered a phone upgrade to be delivered to my house, just wondering when this will be dispatched as I have not heard anything 

Alex304 by Explorer
  • 327 Views
  • 3 replies
  • 0 Helpful

New phone order

Hi there , I've recently ordered a new contract phone and sim. However my current number is meant to be transferred over. Delivery of my phone is today but I cannot receive any service on my current phone which means I have no updates on device deliv...

Lysy1994 by Explorer
  • 329 Views
  • 3 replies
  • 0 Helpful

Is my phone in stock

Hi I ordered the iPhone 13 pro in gold on Sunday , i spoke to someone at ee cs yesterday who processed my order and said I would receive a text last night from DPD and one this Mornin regarding delivery today I’ve had nothing so wondering if this pho...

Jules406 by Investigator
  • 286 Views
  • 1 replies
  • 0 Helpful