Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No order confirmation

Ashbrown23
Visitor

‎16-01-2023 02:25 PM

Hey there, I was due an upgrade, so did so though the EE website. At the final stage it just took me back to the EE homepage. No confirmation or order numbers. No confirmation email, but the upfront cost of the phone has left my account! Please help.

Cheers, Ash

0 Helpful
1 REPLY 1
Christopher_G
EE Community Support Team

‎16-01-2023 04:22 PM

Hi @Ashbrown23

Welcome to the community.

It sounds like it's gone through, since the money has been taken from your account. Has an email definitely not gone into your spam/junk folder?

Chris

0 Helpful