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Where’s my order?

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Meganfeb
Visitor

‎09-08-2025 09:08 PM

I ordered the iPhone 16 pro on the 6th- recieved my confirmation but still no phone. The tracking system isnt working either.

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Northerner
EE Community Star
EE Community Star

‎09-08-2025 09:44 PM

Hi @Meganfeb 

If tracking is not working then you'll need to speak to EE CS on 150.

There is no account access on these forums.

https://ee.co.uk/help/orders

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner
EE Community Star
EE Community Star

‎09-08-2025 09:44 PM

Hi @Meganfeb 

If tracking is not working then you'll need to speak to EE CS on 150.

There is no account access on these forums.

https://ee.co.uk/help/orders

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.