Refund

Debbiepretorius · ‎18-10-2025

Hi

i I had applied for an upgrade but not yet eligible for one. EE took £50 and awaiting a refund

Schockwave · ‎18-10-2025

@Debbiepretorius , the upfront cost should be pending on your account and will not be taken, you will see that the amount is back in your account, if you are not eligible for an upgrade.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.

View solution in original post

Chris_B · ‎18-10-2025

@Debbiepretorius If you’re not eligible for an upgrade then you wouldn’t be able to place an order for any upfront payment to be made/taken. The only way this could be done is by you calling customer support so you can be told of the costs involved.

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.

Schockwave · ‎18-10-2025

@Debbiepretorius , the upfront cost should be pending on your account and will not be taken, you will see that the amount is back in your account, if you are not eligible for an upgrade.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.