PaysGo SIM card order

[Decokenzo]

Hello,

I placed an order for a PaysGo SIM card (Order number: xko*********, Order date: 20 Oct 2025) but I haven’t received it yet. I’m worried because the SIM card hasn’t arrived, and I need it soon.

Could you please confirm if my SIM has been shipped, and provide a tracking number or estimated delivery date?

Thank you for your help.

[Mod edit: Order number removed to protect your privacy.]

[Decokenzo]

I recently joined EE and placed an order for an Unlimited SIM plan. My order details are:

• Order number: xko*********
• Order date: 20 October 2025
• Amount paid: £31.50

I haven’t received my SIM card yet, and I’m worried because I need it to activate my plan. Could you please check the status of my order and confirm if the SIM has been dispatched?

Thank you for your help.

[Mod edit: Order number removed to protect your privacy.]  

[XRaySpeX · Accepted solution]

@Decokenzo : SIMs are sent by 2nd-Class Royal Mail.

This user discussion forum can have no access to your specific account. You need to raise this with CS.

[Ritu_D]

Good morning @Decokenzo 

Welcome to the community. I can imagine you are eager to receive your order. 
You can Track your Order here using your xko reference number. 

Sims are delivered via royal mail and can take 2-5 working days. 

Thanks

Ritu