Where is my order

Denise19611 · ‎20-10-2025

Hello I ordered a upgrade but u can't see any update ? Can you help me as I've paid £84

Schockwave · ‎21-10-2025

@Denise19611 , the amount will be pending on your bank account, as it is a preauthorization, and if for any reason it gets cancelled, it will be released to your account within 7-10 days. It will only be taken once your order has been dispatched.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

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Northerner · ‎20-10-2025

Hi @Denise19611

Have you checked EE order tracking: https://ee.co.uk/help/orders

You should also download the DPD app.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Schockwave · ‎21-10-2025

@Denise19611 , the amount will be pending on your bank account, as it is a preauthorization, and if for any reason it gets cancelled, it will be released to your account within 7-10 days. It will only be taken once your order has been dispatched.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Michael_D · ‎21-10-2025

Hi @Denise19611

Welcome to the community.

There is some great advise from @Northerner and @Schockwave above.

In addition to that, did you receive a confirmation email after placing the order?

What mode of phone, including colour and storage size did you order and what date was the order placed?

I can have a look at the stock in case there is a delay in dispatching the order.

Michael