Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65035 Views
  • 120 replies
  • 15 Helpful

Urgent

The first payment for the phone I ordered came our my bank last night but I have had 0 confirmation that it has been ordered or anything but the money has came out my account what does this mean?

Mobile

Looking monthly  contract  mobile up front  no cost 

Li52 by Visitor
  • 387 Views
  • 2 replies
  • 0 Helpful

Cancel order

Hi I want to cancel a recent order and don’t wanna switch anymore no one answering the phone to me was wondering can someone n help me with this please thank you getting charged to leave my current provider can’t pay that thanks 

Order Reference Number not working

Just made an online order. Got the confirmation and the order reference number. Went to go check the order just make sure it went through and there was something on the order information that looked a bit strange (it said the delivery method was out ...

Resolved! Pay monthly

Hi it’s been 2 days since i have ordered my s25 ultra but there is no update regarding this. Why its taking so much time? 

Anay by Explorer
  • 681 Views
  • 8 replies
  • 2 Helpful

Resolved! Can’t find my order

I ordered a Samsung S24 on contract yesterday lunch time (Saturday 5th April 2025) and received a confirmation email then nothing after that. The number given in the first email does not work with the tracking at all. I noticed in the subject of my e...

Resolved! Delivery driver requiring a pin code

Hi i have had to order a new phone and at the same time i had to order a new replacement sim card with the same number. today the delivery of my new phone  arrived, however he would not hand over the phone since i didnt have the pin code to give him ...

iPhone 16

Hi I've order an iPhone 16 they've took the upfront cost but haven't confirmed anything