Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55779 Views
  • 118 replies
  • 15 Helpful

Left on hold for an hour

Hi, I have recently purchesed a sim only plan and when I did it was 6 month half price but the confirmation email I got today is not showing that at all. I tried to call today, first the phone system sucks. There are no options for SIM only and every...

Data Sim - Website Pricing Error

Just in case some EE moderators are viewing.  There is a pricing error on Additional Data Sims for EE Broadband and EE Mobile Customers (EE One). https://ee.co.uk/shop/mobile/add-data-sim.Additional Data SIMs are priced at £0 for No Frills, £1 for Un...

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baabaa90 by Established Contributor
  • 597 Views
  • 9 replies
  • 0 Helpful

Resolved! all rounder plan

Unlimited Watch Data included. Can i use that for a cellular ipad instead of a smart watch?

hunti86 by Investigator
  • 599 Views
  • 6 replies
  • 2 Helpful

EE Store Pixel Watch 3 order

Has anyone had their Pixel Watch 3 delivered from EE store?  Had one in on pre-order for a couple of weeks and was expecting it on Tuesday but it's still showing as 'Processing'.  No response to emails from them...

DaveP7 by Explorer
  • 288 Views
  • 2 replies
  • 1 Helpful

Picking up phone without valid photo ID

Hi,My partner went to pick up their phone from an EE store and was unable to use their provisional driving licence as ID because it has expired. If they also have no passport, what options are available to pick up their phone - or is it just not poss...

Upgrade phone delivery.

Hi. I upgraded yesterday morning, but have not received any tracking numbers from DPD, and nothing about the upgrade is showing in the app. I have always usually had delivery of my phones next day. Where can I check that mu order has gone through? Th...

Resolved! Check order

I've applied for contract phone today, paid the 30 , in the app it shows the phone in my orders before the app has crashed. But not recieved an email with tracking number , what does this mean. Will I still get my contract phone with it being in the ...

Sophn1995 by Investigator
  • 541 Views
  • 7 replies
  • 6 Helpful

A15 5G order not arrived after 2 weeks

Hiya, I upgraded to a A15 on the 26th August and it was dispatched a couple days later. We are now at the end of the 9th September without any phone or update whatsoever. The delivery status still just says dispatched, tried calling and cant get into...

Invoice number

Can anyone help me. On my delivery note which one is the invoice number?. Is it the delivery number, customer number or account number or the article one. Thanks

Kdsalt by Contributor
  • 896 Views
  • 5 replies
  • 0 Helpful