Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59906 Views
  • 125 replies
  • 15 Helpful

Resolved! Air pod pro 2

Hi I placed an order on the 19th of November for a pair of second generation air pod pros- they haven’t arrived yet and I have not even received an email to confirm the order. I can’t even track them as I’ve not received any order number to allow me ...

Si10- by Investigator
  • 521 Views
  • 1 replies
  • 1 Helpful

"order placed" ee.co.uk

placed on 11th for black sony xm4's no mention of dispatch time just "dpd 2 days delivery". Would be nice to have some sort of time frame. Why cant i cancel an order that hasnt been touched for days

Order number

I placed an order for a new phone on Monday checked my emails no order number. How can I track it to see where my phone isThanks Julie Tann

Fiona125 by Visitor
  • 1161 Views
  • 6 replies
  • 1 Helpful

EE order saying dispatch in 21 days

Hi there 2 days ago I ordered the AirPods Pro 2 because I had saw that they were on sale and in the description the delivery said 3-5 days however I have checked the app today and it is saying that it will be usually dispatched within 21 days, is the...

Amaan08 by Visitor
  • 662 Views
  • 1 replies
  • 1 Helpful

SIM free pixel 8a

Ordered a SIM free pixel 8a on 15th of November. Says ordered confirmed and have took the money from my account but hasn't been dispatched. Says usually within 21 days. Can't get through to anyyto speak to about order. Why is it taking so long???

Jordy84 by Investigator
  • 461 Views
  • 3 replies
  • 0 Helpful

Order

Can u plz tell me wen my phone will arrive 

Cat2711 by Visitor
  • 330 Views
  • 2 replies
  • 0 Helpful

EE Shop Order Placed - 18.11.24 - No Delivery

Hi, Just looking for some info at the moment. I placed an order in the EE Shop on Monday 18th Nov 2024.The e-mail confirmation states: Estimated delivery date: NA | Delivery Method - DPD: Standard DeliveryThe e-mail confirmation also states: What hap...

Simon_UK by Explorer
  • 446 Views
  • 3 replies
  • 1 Helpful

Resolved! Account showing orders I have not made

Further to the recent scam attempt (fully reported) I have checked my account and found orders for a phone, broadband and a sim.  I have not ordered these and have no order numbers or emails about deliveries.  There seems to be no option to cancel th...

Resolved! New order line is active but still not received new phone

Ordered a new line and device about 6 weeks ago i knew the device would be at least 30 day to arrive. Since the 6 of this month the new line has been active but I have still not received the phone I ordered with the new line and the 1st bill is now d...

Milburn by Explorer
  • 417 Views
  • 4 replies
  • 1 Helpful