Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51744 Views
  • 117 replies
  • 15 Helpful

Refund

I order iphone but it cancel how i get my refund?My reference number, **********************

Order placed 48 hours ago

Good morning, Can I speak to anyone about an order? I have tried tracking it and nothing, tried calling and cannot actually get through to anyone to speak to them about it. Order was placed 48 hours ago, it was in stock and advised to be despatched w...

ZCC85 by Investigator
  • 420 Views
  • 4 replies
  • 0 Helpful

Best SIM Only Plan and Total Cost

Hi! I'm currently with another provider for my home broadband and mobile services and I'm considering a move to an EE full fibre home broadband contract.  In order to determine the overall cost I'd like to know what the cost of the mobile service wou...

rhino777 by Visitor
  • 1543 Views
  • 1 replies
  • 0 Helpful

Iphone 15 pro max

I just order now so the payemnt has been deducted in bank account upfront cost but still havent received anything in email junk or spam what to do now

Rosaiah by Visitor
  • 302 Views
  • 2 replies
  • 0 Helpful

Re: Return Phone

I am going through the same thing but I still have my old phone luckily.   I was talking to an agent when my new phone  was trying to be delivered by DPD so he advised me to just refuse it which I did.  I normally only use 3-5GB data monthly.   Very ...

SherylJ by Explorer
  • 329 Views
  • 3 replies
  • 0 Helpful

Anytime Upgrade

I upgraded to the new iPhone in September but frankly I am not impressed with the battery life. I have decided to upgrade to the Samsung S24+ early and paid £100 as an upgrade fee. Previously when I have upgraded after a year I have decided to keep m...

wizzywig27 by Skilled Contributor
  • 746 Views
  • 3 replies
  • 0 Helpful

Re: Refund

I canceled order no ************ on April 02, 2024, via phone call at around 4.30 PM. The customer service representative said that my refund would be available within the next two days. Unfortunately, my refund amount of GBP15 has not been credited ...