Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 67095 Views
  • 120 replies
  • 15 Helpful

Resolved! Pixel 3 Watch ordering help

Hi Guys.This may make me look silly, but I wish to purchase a pixel Watch 3 so I can use it with my existing pixel phone,one thing troubles me, when the order goes on, it says I need a PAC code, but I thought you only needed that if you was on a diff...

Resolved! Google pixel 9a

Hello, We completed upgrades for myself, hubby and son on Thursday, hubby has received his phone, and we don't know about the other orders, I have an order number, son doesn't. How do we find out anything please, as working all week from tomorrow. Th...

Kab456 by Visitor
  • 494 Views
  • 1 replies
  • 1 Helpful

New phone

Hi there I'm just wondering how long will it take for me to find out if I have been accepted and will I get my deposit back because I had to make an upfront payment 

Resolved! Refund

Hi, In January, i mistakenly paid a new sim when I tried to top up. I didn’t know what to do so I looked in the forum for advice and found the someone which had the same problem as me, and I answered his message by saying that the same thing happened...

MaryHz by Investigator
  • 667 Views
  • 3 replies
  • 3 Helpful

Resolved! Mobile Phone order

I have ordered an Iphone 16 pro max EE no Frills unlimited on the 24th of April. I have received an email confirmation only but have not received any further information about when my phone will be delivered. I have tried to track the order but it do...

Zhaahir by Investigator
  • 740 Views
  • 5 replies
  • 5 Helpful

Resolved! New order

I placed an order a while ago today. The upfront money was taken but as soon as it was taken the screen froze. It's done it twice now. Like I say money has been taken but no emails to say it's confirmed or anything. Can't get hold of anyone to talk t...

Resolved! i cant track my phone

hello I ordered an iPhone 16 pro max in black titanium around yesterday and I was told in the confirmation email I would get an sms text when my phone is getting delivered I just would like to know is it normal to take this long because I've never or...

Resolved! Upgrade

I've chosen a new phone but clicked wrong colour how can I amend this