Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51742 Views
  • 117 replies
  • 15 Helpful

iPhone 15 pro

Hi, I’m new to ee and ordered a pay monthly iPhone 15 pro natrual titanium 128gb was told to expect dispatch within 24 hours been three days, who can I contact to check everything went ok? 

Grantb1 by Explorer
  • 337 Views
  • 3 replies
  • 1 Helpful

Refund

I ordered a phone on the website, but I received a refusal and 30 pounds were charged from my card. How do i get my refund? 

Saira12 by Visitor
  • 304 Views
  • 1 replies
  • 1 Helpful

Re: Order

Hi i ordered iphone 15 pro max on friday after i get message i have to call and discuss my order..After call and verification lady said everything is fine etc..Today i spoke on ee live chat and lady said my credit isacceptable but a verification is r...

Device

Hi I ordered an iPhone 13 on contract I did this on Saturday and payed £100 up front, since then I have only gotten one email saying that they’re processing my order, however other people have ordered a device and it has been sent out within 24 hrs, ...

Order

Hello, I order new phone with new plan on 15 april, courier was on next day but I was unable to collect the parcel, and courier from dpd send the phone back to EE, from that time i didn get any information about my order... Two days ago they send me ...

Konrad89 by Investigator
  • 334 Views
  • 7 replies
  • 0 Helpful

Xbox series X bundle

I ordered the Xbox Series X bundle just after Christmas, I haven't yet set it up. I received the text message for the EE £50 store voucher which was redeemed on the 29th of March and a voucher code sent however whenever I try to use the voucher it st...

Kay3211 by Explorer
  • 335 Views
  • 2 replies
  • 0 Helpful

Resolved! Device being returned to EE (missed delivery)

Hi, I missed the original delivery of my new phone as i was at work. I rescheduled delivery for the Monday as my partner was home all day. DPD attempted delivery again on Sunday (even though i had confirmation this would be redelivered on Monday) and...

lulu984 by Investigator
  • 2094 Views
  • 12 replies
  • 3 Helpful

Have I been scammed

Hi IHave received a call yesterday and got approved for 2 new phones which are supposed to come today but have not received any email confirmation or anything and I have paid 50 upfront is this legit?