If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
HiMy phone has given up so looking to order a new one tonight with an eSim. The only issue is I must have it by Monday latest as I go away Tuesday morning early hours.Does anyone know if I am better selecting DPD home delivery, or collection in store...
I placed an order online on Monday, all went through okay but no confirmation was received. One of the call handlers (really helpful) said that the order didn’t go through on their end and that I would receive my £30 back by Wednesday (I still haven’...
Hello,I am trying to place an order for a sim card through the EE website, but during the checkout, where you place your delivery data etc, it constantly asks me to log in. I am logged in to my ee account, which is empty. Even when I click to log in,...
Hi, I have ordered a esim via chat and been told I will get an confirmation email to tell me how to download it and set it up.But I havn't recieved anything yet and wondering how long it takes normally?Thanks
I tried to order 5G mobile broadband on a pay as you go contract.The plan has a £275 up front payment then £26 monthly charge. AFTER taking the £275 up front payment from my bank account I then received an email stating the EE performed a credit chec...
Hello I tried to get a phone on contract it took money from my bank but haven’t received and email confirmation or anything like that at all
ive tried placing a phone contract before n its completely messed up. now ive tried ordering a new phone tonight and everytime i get to the confirmation page after paying it completely stops working and dont go through. ive lost ab £60 now. im ac don...
Hello,I just ordered a sim card but realized the card is not what I want.I'd like to cancel the order please.This is my information about the order.Order number: *******Order date: 13 Jun 2024Could you proceed?Thank you. [mod edit: please don't post ...
Dpd went to the wrong address, they advised ee didn't update the address. Please can you confirm they now have the correct address for my redelivery tomorrow
Please can someone help? I ordered a phone this evening.. I currently have no sim or contract just an old device with WiFi and I already have broadband with ee and my phone contract was with ee until yesterday I briefly left and took out a new contra...
