Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56055 Views
  • 118 replies
  • 15 Helpful

Pre-order iPhone 16 Pro Max

When does tracking become availble for the pre-order of iPhone 16 Pro Max ?As i have ordered this and was told to allow up for 14 working days? 

Resolved! Iphone 16 pro tracking issue

The tracking doesn’t show any information just got a mail of the reference number unable to get any more information just shows: Sorry, we can't show your order details right now. Don't worry, we'll keep you updated on the progress of your order by t...

Resolved! EE wants my old phone back before receiving my new one

So that year again, EE get to screw us over hours spent on phone calls resolving issues being sent round in circles, never had such bad customer support. The woman on the phone told me to contact likewise who deal with the trade ins I get through to ...

Do not Trade In - SCAM! Stolen phone!

Just wanted to share my experience with EE trade in team and their partner Likewize,I've been a customer with EE for 5+ years, and truly disappointed with their service. I upgraded my device and chose to trade in my old device, Samsung S20 FE, sent v...

Samsung Z Fold 6 - Delivery

I ordered the Samsung Z Fold 6 (Navy—256GB) on 10 Jul 24. The order was expected to be delivered today (19 Jul 24). I have yet to receive any indication that it will or when it likely will be. When ordering, it was mentioned that it would arrive on l...

eLCe by Investigator
  • 1153 Views
  • 9 replies
  • 0 Helpful

No update on delivery

Ordered a new phone 2 days ago, received an initial email to say the order had been received but nothing since. 

Phone

Hi, I placed an order and paid £30 and I still haven't received a response.

Jislemfp by Explorer
  • 269 Views
  • 2 replies
  • 0 Helpful