Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 56719 Views
  • 118 replies
  • 15 Helpful

Resolved! No confirmation for ps5 order

Hi there,ordered ps5 this morning but got no order confirmation.so rang 150 and the nice lady gave me the order number.tried to track it and it says invalid.help

Issue ordering Apple Watch 8 via website - verification PIN?>

Hello,trying to upgrade my current Apple Watch to new Apple Watch 8/GPS,Website is trying to send a PIN verification code to the number currently associated with my Apple Watch (separate number from IPhone) but I do not receive the text message.Any i...

Bad Customer service

Dear EE Customer Service,I am writing to formally express my dissatisfaction with the service I have received regarding the delivery of my phone upgrade. I have faced repeated issues with incorrect delivery addresses, poor communication, and a lack o...

Resolved! Order not showing up or delivered

I ordered the z fold 6 last Thursday, I received the email saying thanks for my order but I haven’t received anything else since and my tracking number is just coming back as unable to find or check back later. Just wondered if I should just wait or ...

Andy601 by Investigator
  • 600 Views
  • 5 replies
  • 2 Helpful

xko order number not working

Hi,I ordered a new device on Saturday night and nothing has been updated in regards to order information. When I enter the information into the order tracking section of the site it says something like "sorry, we are unable to provide information.......

Resolved! Ordered Last Thursday

I ordered the iPhone 16 pro max desert titanium 256 go last Thursday when can I expect to receive it

Aberguy by Visitor
  • 559 Views
  • 4 replies
  • 8 Helpful

Resolved! Where is my order?

Hi, I made an order as an upgrade to my existing phone. The phone placed on order is the Google Pixel Pro 7, 256GB model, Obsidian. I received the confirmation email but it advises to contact the customer care team whose opening hours rather ironical...

Not fulfilling order

So last week, i upgraded my daughters  contract from an iphone 14 -sim only.Only reason being is that she was going to buy the new 16 through Apple as it works out cheaper.So the deal i go online through my account was Unlimited Essentials for £11 a ...

Resolved! Delivery

 does this mean it’s on the way ? Concerned about the cross at top

IMG_0683.png
Emmamd123 by Investigator
  • 801 Views
  • 8 replies
  • 5 Helpful

Pixel 9 pro

I have ordered pixel 9 pro 256gb last tuesday, it's 6th day today wondering how long more its gonna take.It is an in store delivery