Sim not received. No order information

[ChrisW59]

Ordered new sim card 22nd August, have Xbox order number and message saying i will be notified when despatched. Since then, nothing, and customer services is absolutely no use whatsoever. All I want to know is has it been despatched, or is there an issue with the order?I just want the sim

[Rach_H]

Hi @ChrisW59,

Welcome to the Community!

We want to get your new SIM to you as swiftly as possible, so I'm sorry to hear that you've not had an update about this.

We don't track deliveries of SIM cards but the team should still be able to advise if this has been sent. What did the team advise when you reached out?

Rach

[ChrisW59]

Hi Rach, no help from CS, the AI chat bot didn't even have any options for me unless it was a new phone,broadband or tech

[ChrisW59]

PS, I have the order confirmation email and xko number, and email states it wi notify me when dim is despatched, and that is as far as it's gone

[Rach_H]

I've popped you through a Private Message with a little more information @ChrisW59 

Rach

[ChrisW59]

Thank you. Will ring tomorrow 

[ChrisW59]

Hi Rach, that number gave me only the same options as another number I rang. There is no option, on either, press one, press one, etc to talk to an actual human being about my sim card.

I don't need to talk about broadband, tv, or a new mobile, I just want my sim card.

If I  have to visit a store it's a fair trek from where I live to the nearest one

[Michael_D · Accepted solution]

Hi @ChrisW59 

If you choose option one when you call, you'd get a text to use our visual service to help you get to the right place, but if you choose option two, you'll hear all of the options to get you through.

There may not be something that exactly matches the query, but if you get through to a guide, they can look to help, or pass you to the right place.

Michael

[ChrisW59]

Thankyou for your help, but unfortunately none of it hot we the result I was looking for.

I have to go into the town centre tomorrow, so will visit the ee store and hopefully get a result.

I never thought it could be so bloody hard to just get a new sim