If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Whenever you try and order a galaxy ring of any size, it defaults to a size 5 Silver ring (04/08/2024). I ordered a size 11 Black ring and when it arrived, it was a size 5 black ring. EE website and app cut off the end of the item you're ordering so ...
Hi,I was trying to get a data pack for my SIM card but I accidentally purchased a SIM card instead how do I cancel my order and get a refund?
I ordered a contract phone around a week ago from the ee site , everything was fine order was being delivered to me , until i got a txt from EE Saying i had to get in touch with them regarding details , it took me 2 days of repeat phoning ee phone li...
I ordered a pay monthly SIM card on Monday 12th August. I received an email saying my order was being processed but I have had nothing since. How can I find out if the order has gone through? I have tried phoning 07953 966150 but none of the optio...
Hi, I ordered a new phone last Thursday (8th August) and phoned on Friday morning to confirm everything. It all went through smoothly and I got an email to confirm my order and to say it was on it's way. The EE online tracking says that it was dispat...
Tuesday, August 13th I upgraded early, to a Iphone 15 Pro Max, and returning my present handset Iphone 13 Pro. Despite taking the payment, my order number is unregonised when I try and track the delivery of the new phone, and it hasn't arrived. I ca...
I ordered a sim only plan this morning at 11:30am over the phone and the guy who I spoke to approved my basket. Does this mean my order has been accepted and that because I haven’t received an email confirming the purchase or an order number as of ye...
Hi, I ordered a pay monthly phone last week and I have been given the tracking number (which I've read means it's been despatched). However, the status of my order has remained the same for 4 days. If it has been despatched - why do I not have contac...
