Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56960 Views
  • 120 replies
  • 15 Helpful

Apple Watch ultra 2 preorder

Hi,I preordered the Apple Watch Ultra 2, it said at the time of order completion that I will receive it on launch day, which I thought was today 22nd sept. I’ve had confirmation of my order at the time I ordered and in delivery section it states the ...

Resolved! Iphone 16 pro max

Any body got an idea when it will be dispatched

Jd144 by Investigator
  • 725 Views
  • 4 replies
  • 1 Helpful

EE Employee Error

Ordered an AppleWatch on 17th  what I requested and thought I was getting was the Titanium 46mm L strap in Black. Order expected 21st so really happy it arrived day early. What I got was 42mm Aluminium S/M strap in Black.The screen share order he use...

Where’s my order?

I upgraded using the EE app.Got confirmation via email about the order. Since then,no information on the account,online and can’t even get through to EE.EE tracking says dispatched,have no details on any of it.What do I do?

Help

Why did my tracking cancelled for please help XKO********* that’s the tracking code  [Mod edit: Removed order number from public post]

Ordered no email confirmation

I ordered iPhone 15 pro max the money was taken from the account but I have not received a confirmation email I checked my spam and junk folder but still nothing I don’t know if I’ve been scammed or what’s going on 

Mfx by Investigator
  • 420 Views
  • 5 replies
  • 0 Helpful

Cancelled Upgrade due to Single User Fault

I placed an order for a contract upgrade on Sunday, signed the contract and everything went through just fine, receiving an order confirmation shortly after. Come Tuesday I received a text message saying the order was cancelled as I’m not eligible fo...

iPhone 16 pro max email tracking

If I received confirmation of my order and then received email with did mandate does this mean I’ve been accepted for the phone? Or is there chance it could still cancel ? Thanks 

Emmamd123 by Investigator
  • 404 Views
  • 1 replies
  • 0 Helpful

Sim card not received

I ordered an additional phone and sim card on 22/8/24. I received the phone a couple of days later. Its now the 20/9/24 and still waiting for the new sim card to arrive. I called every few days and told there is a technical problem in issuing sim car...

Steve428 by Visitor
  • 320 Views
  • 1 replies
  • 1 Helpful

Pre-order iPhone 16 Pro Max

When does tracking become availble for the pre-order of iPhone 16 Pro Max ?As i have ordered this and was told to allow up for 14 working days?