Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57733 Views
  • 122 replies
  • 15 Helpful

Resolved! Has my SIM been sent?

I have no way to access a phone right now and the app won’t workMy phone was stolen abroad I called EE who said they will send a new one but the call cut off (this was Wednesday) Ive been back 3 days and no sim.Any help will be appreciated 

New Order Iphone 16 pro

Hi , I have placed in-store order and they said my order will arrive within a week but when I track my order its still not initiated. Where is the delay? and why it was not communicated at the time of order.

Resolved! New Iphone

Hi,  I have ordered new Iphone 16 Pro max 512GB Black Titanium but still I didn't get any  response yet.

Riotesh by Investigator
  • 479 Views
  • 4 replies
  • 4 Helpful

iPhone 16 pro max 1tb desert titanium

It's been 20 days since I pre ordered the phone and I'm yet still waiting for it what's going on I see other people ordered there phone after me and they getting there's if I don't get delivery date this is a complete joke EE and not acceptable every...

Dkelly1 by Contributor
  • 593 Views
  • 1 replies
  • 1 Helpful

Inquiry Regarding Missing SIM Card and Tracking Issue

I placed an order for a SIM card on September 29, but I have not yet received it. When I try to track the shipment, I keep seeing the message "Your tracking timed out."Could you please help me check whether the SIM card has been returned or lost in t...

kuri1 by Explorer
  • 375 Views
  • 1 replies
  • 1 Helpful

No confirmation email

I ordered iPhone 15 plus, paid upfront cost it’s come out my bank and I have not received any confirmation email or message  

vaaav94 by Visitor
  • 330 Views
  • 1 replies
  • 1 Helpful

Had no pin for delivery driver.

What do I do if I had no pin for delivery driver, I've no phone number atm and told them I need to use my email, delivery driver took my parcel away. I can't access live chat has I've no phone . How to contact ee without a phone please.

Resolved! Sim not received

I have ordered a sim on October 2 and till date I didn't get it or any dispatched email information.I have paid £15.00 order reference number: xko********, can you please help me with this order??[mod edit: removed personal details from the public fo...

Sidhardh by Explorer
  • 409 Views
  • 3 replies
  • 3 Helpful