Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 53746 Views
  • 117 replies
  • 15 Helpful

Don’t order anything from EE bunch of scammers

Don’t order anything from ee ! I made an order delivery stated 2-5 days it’s been well longer then that my last day in the uk tomorrow won’t be home for 2 months so god knows what happenes to my order . You got 14 days to refund but first you need to...

Okr66 by Investigator
  • 430 Views
  • 4 replies
  • 0 Helpful

Oreder over the phone

Morning.  I dealt with a fab guy for EE yesterday, who sorted a great deal over the phone. He gave me an account number and said to download the app. I asked if I needed anything else.I have paid the upfront cost, not had a single email so I don't ha...

Ordered to the wrong address

Ordered my son some headphones this evening and somehow selected our correct street and summer but in a different city? Can this be corrected before they get delivered? 

No confirmation email for order

I ordered the xbox series x bundle with £140 ee game card yesterday morning, but I haven't received the confirmation email.I paid £10 up front.I also did a separate order for a switch, which the £20 upfront payment is showing on my account, and I als...

Unable to make calls after upgrade

Upgraded my £5 rolling pack to a £10 months sim. £10 for unlimited data, texts and calls. paid £10 on the 13th, still hadn’t received the sun as of today 25.06.24. Called 150, spoke to someone and they said they could just upgrade my current sim to t...

Elaya by Investigator
  • 467 Views
  • 9 replies
  • 0 Helpful

Order

Hi, I placed an order this morning for the iPhone 15 pro max I have received an email saying successful EE order ref and that it’s being processed, does this mean I have definitely got the contract? 

Gaming order

Hello all, Wondering if someone can assist, I was looking at the online shop in the gaming console sections and noticed I can add the monthly payments to my bill which is a good idea, when logging in and clicking the relevant product, all it states i...

Jrich1997 by Investigator
  • 363 Views
  • 3 replies
  • 0 Helpful

Resolved! S24 ultra color change

Hi,yesterday i orderd s24 ultra grey color but i want in black.how can i change that now while my order is on way to delivery with dpd