Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55773 Views
  • 118 replies
  • 15 Helpful

xko*******

hi xko********   [mod edit: removed personal details from the public forum]

Marceli by Visitor
  • 414 Views
  • 1 replies
  • 0 Helpful

When will i receive my TV i ordered?

Hi, I ordered a TV on my account and I got a email confirmation stating its on the way but I can't even track it on my EE app. Also impossible to speak to anyone! It said it will be delivered in 1-3 working days and it stated it was in stock. Very fr...

LozzaD1 by Visitor
  • 534 Views
  • 1 replies
  • 0 Helpful

About iPhone 15 pro

Just ordered iPhone 15 pro pay monthly but my order confirmation ain’t coming up 

Tracking and acceptance

What does this mean? Does it mean my order has been accepted because I’ve had no communication and cannot get through on the phone other than this tracking part  

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How an earth do you actually talk to somebody.

Ordered an additional sim plan yesterday online and seemed straight forward. Received an order confirmation but says they need to confirm a couple of things. Spent two days trying to get through and at the point of cancelling everything. For a commun...

Hootie99 by Valued Contributor
  • 704 Views
  • 15 replies
  • 6 Helpful

wheres my order

can you let me know the status on my order - its been a fair few days since dispatched  order number xko29*******obsidion black pixel 8 pro thankyou![Edit: Private Information removed. Please don't Include any Personally identifiable information]

jmandevo by Investigator
  • 419 Views
  • 5 replies
  • 0 Helpful

order - no access to phone to see SMS delivery

Hey, i recently ordered a pixel pro - it says out for delivery and to check text messages for updates on time slot etc.. how can I find out when its going to be delivered as my phone is currently broken and have no access too see SMS messages. Would ...

EE online chat

i received a link for chat to complete my order i click on the link it says service is unavailibile please guide me.

owenju by Visitor
  • 409 Views
  • 4 replies
  • 0 Helpful

Resolved! Pixel 9

I've ordered the pixel 9 it says we usually dispatch within 24 hours but on the site when I look it says usually dispatch within 21 days?

JontyR10 by Explorer
  • 446 Views
  • 4 replies
  • 2 Helpful