Ordered a TV on Sunday and Still no delivery after 4 days

[virtualmaster3d]

I ordered a TV on the EE Store and it saif delivered in 2-3 days. 

I got an email on Monday which said it is dispached with no tracking number provided, today is Wednesday nothing delivered.

After a bit of a struggle i managed to get the tracking number from the url link in track order, When i goto Parcelforce and enter the tracking number nothing comes up but on royalmail website it does have just one entry that says Monday 15 September

Sender has despatched item

Thats all no further details provided.

I called ee cs and they said I need to email store@ee.com which I have done but no reply yet, 

I am expected to go on holiday on friday so if it is not delivered by tommorow than i need to cancel the order and request a refund.

I am surprised to see how unfriendly the ordering and tracking system is for ee and there is no telephone support for store orders.

I was thinking of moving my bradband to EE but now I have changed my mind. I would reather have a slow broadband with customer support instead.

[virtualmaster3d]

this is even worse someone from the forum has emailed me pretending to be EE, shows how secure customer information is on this EE forum 😞

From: Irene Morgan <irenemorgan298@gmail.com>
Date: Wed, Sep 17, 2025 at 10:56 AM
Subject: Re: EE Community

Sorry to hear that.                                        
One of our Team member will help you.
And also mentioned the best call back number.
where would you like us to contact you.

Have a nice day                
           
Thanks                    
EE Support

[virtualmaster3d]

just got a call from 01932 911144 aswell pretending to be EE i told them I will be reporting you and they dropped the call.

Anyone reading this please be very careful giving your details to EE as your data is not protected.

[virtualmaster3d]

It seems like there is finally some movement on the tracking number hopefully it is on its way

[Alex_H]

Hi @virtualmaster3d,

Welcome to the EE Community

Glad to hear there is some movement on your order, hopefully it is with you soon. Orders placed via the EE store website are handled by a specific team which is why our customer services team were unable to help. The EE store team do have a response time of within 16 working hours. 
 

 I apologise for any frustration, any orders you may place via ee.co.uk or queries regarding mobile or broadband can all be handled by our team on 150.

I appreciate you taking the time to report that e-mail and call you have received. We would never reach out via a private e-mail like that as you suspected, I have reported this to our security team to make them aware and I would also recommend forwarding the e-mail on to phishing@ee.co.uk.

I believe the cause of the e-mail in this case may be due to the similarity between your EE username and your e-mail address, I have edited out your e-mail address from public view from the e-mail you copied earlier also.  Similarly with the call you have received, you can report that via the link on our help page. 

I can understand your worry regarding your data but we do take data protection seriously and you can read our full privacy policy here which includes contact information if you do believe your information may have been handled incorrectly and would like it to be investigated. 

Alex

[virtualmaster3d]

thanks Alex for taking time to reply I have reported the issue to phishing team

I look forward to receving my TV hopefully in one peice with no further issues.

Thanks again

[Mod edit: Spelling mistake was picked up by profanity filters. Corrected it]