DPD returns Northern Ireland

[Dave832]

I have been trying to return 2 HomePods from Northern Ireland. I have been told that there are no drop off points and dpd have to collect. Dpd failed to collect after a day wasted waiting on them. I have tried to rearrange via EE still haven’t received a return date. Can anyone help? This is beyond a joke. 

[Christopher_G]

Hi @Dave832 

Welcome to the community.

Did you order the HomePods as an add to plan product or did you buy them from the EE Store?

Chris

[Dave832]

They were purchased online via the website. Someone was meant to call back today but hasn’t. All I am trying to do is return a product that I purchased and you will not help. 

[Christopher_G]

OK, thanks @Dave832 

I've sent you a private message with some advice to try and get this sorted. Could you take a look at your community inbox please?

Thanks

Chris