Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51718 Views
  • 117 replies
  • 15 Helpful

refund

I ordered a phone and they cancelled me. So could u please refund this money.the money was 30 pounds upfront 

Pinky14 by Visitor
  • 278 Views
  • 1 replies
  • 0 Helpful

unable to add a device on my account

when i first signed up with ee i had no problem adding another device on my account but now suddenly i cant and its disgraceful, in the past ive paid good money per month averaging £80-£100 and now im getting notified i cant add an item now,its bang ...

4130rider by Investigator
  • 340 Views
  • 1 replies
  • 0 Helpful

New customer

Hi, I placed an order earlier on this evening and I received the confirmation email. I done the order through the online chat I have the order number but when I go to track it.. It just tells me it can’t track my order right now? Why is this? 

SIM Only plan

So I put in an order for a new sim only plan as my current contracted phone ends this month, when I check to see my new plan it’s not showing up anywhere on my ee app and I’m worried if I reorder it that it will charge me twice but I also need this n...

Deliverey

So, i ordered a EE sim, on last last week tuesday and it didnt come so i ordered it again on wednesday and it still hasnt come, it said we aim to send you this sim in 2 days and it still isnt here.

S24 Ultra preorders?

Hey, just a very quick one as I'm fortunate to be able to upgrade at the time a new phone comes out. With the light of the S24 being revealed "officially" today, when can we expect to be able to pre order for an upgrade?

Resolved! Refund how long

I decided  I did not want the mobile I ordered I cancelled it straight away on phone I applied for phone online and you took 30 pound on Google pay upfront cost now I want to know were is my refund and when I will get it as it was strange to take 30 ...

Sarah47 by Contributor
  • 2794 Views
  • 23 replies
  • 2 Helpful

New contract phone not dispatched

Hi - Ordered new Iphone 15 on my contract on wednesday. It said it would be dispatched within the day but have not had any notification and cannot see anything on tracking? Thanks