Orders

How long does upgrade anytime return phone take

Decided to upgrade my phone after a year and the phone I have sent back hasn’t yet been cleared and I’m about worried, as I keep getting texts reminding me to post it. I used the prepaid envelope and sent it on the 7th of feb. Should I be worried?

General question

Do i still have to wait for silver return envelope if i have to print the dpd returns label ?

How reliable is EE?

I have ordered iPhone 15 pro two times with EE and they never delivered one to me. I ordred the first one two weeks ago I got a tracking update from DPD that the phone has been returned by acc to EE without giving me any reason.i called EE to ordered...

My order

Hi  ******** I’d like to know what’s happening with my order please    [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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What is happening to my simcard order??

Hi I ordered montly simcard only 26th January. It's been several weeks now. I haven't received any update yet. I am topping up and topping data while waiting for it to come. How do I track it and how long should I wait for it?  Thanks 

PS5 Controller sent to the wrong address

Hi,I ordered a ps5 controller and it got sent to the wrong address, I have sent an email out to enquire-store@ee.co.uk but have yet to receive a replyThis is a birthday gift for my brother on the 15th so can I get this delivered ASAP or if not can I ...

Unable to purchase SIM only at bugged credit check

[Mod edit: Image rejected due to it containing personal information.] I am stuck on this page. There are no signs of errors; just do not pass to the next page and always back to this page.