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Contract phone

Mcveylaura2020
Visitor

‎22-08-2025 11:21 PM

A ordered a contract phone not received it only the SIM card 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎23-08-2025 07:46 AM - edited ‎23-08-2025 08:05 AM

What do you normally do when you don't get what you ordered? You phone the supplier!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Rach_H
EE Community Support Team

‎23-08-2025 11:09 AM

Hi @Mcveylaura2020,

Welcome to the Community!

I'm sorry to hear you've not received your phone. Could you let me know the phone you ordered, and when you placed the order, so I can check if there are any delays?

Rach

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