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Help with SIM-only approval

Blister_Bis
Visitor

Hi EE team,

I’m trying to join EE on a SIM-only plan. PAYG won’t work for me because of the 25 Mbps speed cap, and other networks are unreliable where I live. My SIM-only application seems to have been declined, but affordability isn’t an issue and I can provide payslips or bank statements. I don’t want to use an MVNO because I’ve previously had number-porting problems that left my line lost, so EE direct is my preference.

If someone can review my case, I’m happy to pay a refundable deposit or start on a cautious plan and move up after a short record of on-time payments. I can DM my order/reference number and any documents you need.

Thanks!

2 REPLIES 2
Northerner
EE Community Star
EE Community Star

Hi @Blister_Bis 

If you're application was declined then you can apply again in  6 months.

https://ee.co.uk/help/billing-payments/financial-support/credit-files-explained

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

This user discussion forum can have no access to your specific account & so has no power to review your case. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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