Orders

Re: Thank you for your order. We just need to confirm a few details with you,

I now get this message when trying to upgrade any of my contracts.I tried to upgrade to a cheaper SIM only contract and I get this message. Many messages and calls later I will apparently get a refund for the extra line I was told I had to order and ...

EE personal whit experiences

Hi everyone I’m just checking all connections just trying to get some things answered for the customer Conpley will be there some make orders from official website and apps but if you want to order from official website or app you can never scam  if ...

refund

I ordered a phone and they cancelled me. So could u please refund this money.the money was 30 pounds upfront 

unable to add a device on my account

when i first signed up with ee i had no problem adding another device on my account but now suddenly i cant and its disgraceful, in the past ive paid good money per month averaging £80-£100 and now im getting notified i cant add an item now,its bang ...

How many devices I order

New customer

Hi, I placed an order earlier on this evening and I received the confirmation email. I done the order through the online chat I have the order number but when I go to track it.. It just tells me it can’t track my order right now? Why is this? 

SIM Only plan

So I put in an order for a new sim only plan as my current contracted phone ends this month, when I check to see my new plan it’s not showing up anywhere on my ee app and I’m worried if I reorder it that it will charge me twice but I also need this n...

Deliverey

So, i ordered a EE sim, on last last week tuesday and it didnt come so i ordered it again on wednesday and it still hasnt come, it said we aim to send you this sim in 2 days and it still isnt here.

S24 Ultra preorders?

Hey, just a very quick one as I'm fortunate to be able to upgrade at the time a new phone comes out. With the light of the S24 being revealed "officially" today, when can we expect to be able to pre order for an upgrade?