Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54092 Views
  • 118 replies
  • 15 Helpful

Phone not delivered

I went to EE shop where i was told i could get the phone on the day and told when signed contract that it is not available and signed up for postage at home where I was told to get it on the day after before choosing between stores and home and then ...

Isab by Contributor
  • 1137 Views
  • 15 replies
  • 0 Helpful

Resolved! Change to EE

I would like to change from ID mobile to EE could you please assist  thanks  Ian 

Failing too show iPads available

Tried to look for an iPad  but when I click on the tablet icon it says am not eligible but when I rang EE they say an eligible to open another account 

Resolved! Is 0800 956 3045 an EE number?

Hi, can I please ask if the number 0800 956 3045 belongs to EE?After purchasing a phone/contract yesterday I received the following message from EE(?) this morning:"Hi from EE. An error occurred with the order you placed online. Sorry about that. Ple...

sudinoe1 by Explorer
  • 1284 Views
  • 3 replies
  • 2 Helpful

Resolved! No order confirmation

I have ordered a new iphone 14 off the EE website. Order placed and they took the deposit from my account (have checked and this has not been refunded). Got a notification that the order was not confirmed but that I had to contact them to confirm det...

Credit Check Loop

Hey,When ordering a sim I am getting to the credit check part where it asks my job, how long I’ve been at address etc , once filled in and click consent to credit check the page just refreshed back to start , no error messages I’ve tried 3 different ...

Maybe scammed

Hi I’m new to EE. I ordered on Monday and my phone still hasn’t arrived. I’ve had no emails, text messages or anything from them. I have rang them but I only have the number they gave me 0800 9565029. They told me delivery was going to be yesterday a...

BigBird46 by Investigator
  • 453 Views
  • 4 replies
  • 3 Helpful

Ee order

Hi placed an online order and was asked to call so I did and placed order.received confirmation and when trying to track its saying can’t track this order type just yet.has the order definitely been accepted?

Return to cosigner

Hi I ordered an iPhone 13, 14, ee broadband and an tablet and got the tracking information saying it will be here by Monday however I’ve just checked the tracking and now it’s saying it’s being returned to co-signer with no information to as why