Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61815 Views
  • 118 replies
  • 15 Helpful

Still not received ee game card

Ordered an Xbox series X recently with game pass and £70 game card console has arrived fine but no game card and activating game pass has also told me it’s going to charge me £12 a month so it’s not included? I also rang customer support who logged a...

Samp2k22 by Explorer
  • 669 Views
  • 3 replies
  • 0 Helpful

Delivery slot

Can't seem to track my order please could you let me know when delivery is out to ** ************ *********** *** ***   ORDER NUMBER IS **********   Many thanks   [Mod edit: Please do not post any personal information on the public board. Thanks!]

sim card not yet arrive

the sim card still hasn't arrived and no update from EE.  What can I do now?

lilychan by Explorer
  • 1039 Views
  • 9 replies
  • 1 Helpful

EE IS THE WORST

EE has the worst customer service. I have tried in vain to upgrade my mobile since June 2024, I texted but that is useless. I rang them and waited on the phone for 57 minutes only for someone at the other end pick it up and put it down (all logged). ...

tkennimouth by Valued Contributor
  • 1200 Views
  • 5 replies
  • 3 Helpful

Order

So I placed an order / upgrade today with ee I had to pay an up front cost of £30 and it has gone out of my account but it isn’t showing up anywhere nor have I had email of confirmation or rejection can someone help 

Ipho e Collection point

I booked a I phone At Romford EE store, but now that Store is under Renovation,  now where can I collect my phone

KOMALEE by Visitor
  • 356 Views
  • 1 replies
  • 0 Helpful

Resolved! iPhone anytime upgrade non return

Can someone tell me the fee for not returning a iPhone 15 pro max 1tb?I was advised online tgstbit was £550. But I've had an email saying £715! Thanks 

Resolved! Phone order

Made an order on the 7th put my name in incorrectly need to cancel it

KirstyS8 by Visitor
  • 335 Views
  • 1 replies
  • 1 Helpful