If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I have upgraded my phone and on the order requested it be delivered to my local EE store, however DPD has tried to deliver it to my home address and I keep missing them due to my dad being seriously ill in hospital. Can this be looked into so I can c...
I phone up BT to cancel my mobile payments and ended up being sold a broadband/tv/mobile package for ~£80 per month over the phone. I get off the phone check emails and one includes a break-down of the costs. I find out it's only ~£80 for 3 months, t...
It’s been a week since I did an order for the £29 Full works bundle for 24 months. I got an order confirmation but haven’t been charged nor had any sim sent out. Why is it taking this long? Any one else had it take this long. Debating wether to cance...
Hi, does this mean my order has been accepted? I ordered a contract phone today pending a credit check. Received an email saying successful order. I expected to get a further email/call to let me know credit check successful but I haven't received an...
You offer nowhere to raise issues concerning EE customer service, so I am posting this here.I've purchased a contract from your store in Lancaster for a new Galaxy Zfold6 , home broadband and a further SIM card. The sales pitch was sleek. It appears...
Hi I have placed this order Saturday morning but I didn't get any other email or tracking information when I tried to find it online ee tracking it doesn't work could you please help me.thanks [Mod edit - removed order number]
I had a game card and accidentally used the cridet to buy a game for the wrong platform. I intended to get a ps5 game but ended up purchasing it for Xbox instead. Does anyone know if there's a way to refund or exchange it? Any help would be appreciat...
Hi I've just signed up for an iPhone sim only deal it looks like it went through as it says my order has been confirmed and I chose TNT to go with my package I've had an email to say its confirmed but nothing about the sim being sent or the TNT login...
I ordered broadband in early October. It's now nearly February and I still don't have wifi at home and EE has not come by to do the exterior work required. I've spoken several times with EE and they have assured me that the work would be done within ...
