Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 66997 Views
  • 120 replies
  • 15 Helpful

Resolved! No confirmation

I just made an order and once I paid the amount the screen went blank and I haven’t received any confirmation. I’ve read multiple relies saying to ring and sort it out it’s one of the team but when you call you can’t talk to anyone unless you have a ...

Cancelled order

Have attempted ordering a pay monthly SIM card countless times over the last week with every order being cancelled. I have been on the phone with ee who referred me back to my bank to see if there are any blocks on my card which there are not. I trie...

Jkao13 by Visitor
  • 820 Views
  • 3 replies
  • 2 Helpful

How to approach my dilemma

Hello everyone, just need some advice on the best way to go about what I'm trying to achieve in the most cost effective and easiest way possible.End result is my WiFi provider changed from Plusnet to EE, and 3 new contracts keeping my family's number...

No confirmation email

Good afternoon, I placed an order on Sunday - payment was taken from my account but I am yet to receive any confirmation email/info

Resolved! this is my tracking number

Constantly receiving text and now email saying I will be charged for not returning router, when I phone kept waiting have tried contacting on facebook but just gave me a standard reply. If anyone from the organisation is reading this my tracking numb...

0077 by Investigator
  • 462 Views
  • 1 replies
  • 1 Helpful

New phone

I think I have just ordered a new phone on here but it crashed , has it gone through or not

SGlaze2 by Explorer
  • 411 Views
  • 2 replies
  • 5 Helpful

Pushy sales, can I refuse to take delivery?

Hi all. I returned a call from EE and it turned out to be sales. I was told about what a valued customer I was and then was told about different things I could add to my plan and about how affordable they were, he tried to sell me a new laptop even a...

Haley1234 by Investigator
  • 825 Views
  • 5 replies
  • 6 Helpful