Replacement SIM card order

[Jayne48]

Ordered on 19th July confirmed- not delivered 

[James_B · Accepted solution]

Hi @Jayne48,

Welcome to the EE Community. 🙂

I'm sorry to hear your SIM hasn't been delivered. Please get in touch with Customer Care so a member of the team can check the status of your order.

Thanks

James

[Wajkhan]

Hi I’ve lost my sim card

[Katie_B]

Good morning @Wajkhan. 

Welcome to the community. 

Please report your SIM as lost by either calling 150 from an EE handset or 07953 966 250 from any other phone. 

You can then get a replacement SIM by either calling our customer care team or by popping in to your local EE Store with photo ID. 

Katie 

[Pcoker75]

My sim is not working I would like to replace a new SIM card 

[Leanne_T]

Hi @Pcoker75 

Thanks for coming here. 

You can order a replacement SIM card by giving us a call on 07953 966 150 and the team can get the SIM card posted to your account address, or you can visit an EE Store with photo ID to get the replacement.

Please see our How do I swap my SIM or get a new SIM? Help page for more details. 

Leanne.

[ocogbejesi4skul]

Please I need a replacement sim card

[James_B]

Hi @ocogbejesi4skul,

Welcome to the EE Community. 🙂

Is it a replacement for a lost/stolen/damaged SIM card or do you just need a different size?

James