EE tradin returns pack

Floss04 · ‎10-08-2025

Hi,

I upgraded my phone on Friday 8th August and traded in my phone, I received a text off EE trading Saturday 9th saying that I would receive a returns pack within the next few days and was wondering if you could tell me how long that would be as I go away on Saturday 16th August and only return on Tuesday 26th August therefore I am concerned that I would miss the 2 week returns deadline which would be 24th August to which I would be?

Northerner · ‎11-08-2025

Hi @Floss04

Speak to EE CS on 150 and chase them for a return package. I would also recommend paying for registered post as well next day to ensure it is guaranteed .

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎11-08-2025

Hi @Floss04

Speak to EE CS on 150 and chase them for a return package. I would also recommend paying for registered post as well next day to ensure it is guaranteed .

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Matt_124 · ‎11-08-2025

@Northerner's advice is correct here in regards to contacting EE - I would just be clear with them that what you're looking for is your trade-in pack and not a returns pack, as this could cause some confusion.