Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56991 Views
  • 120 replies
  • 15 Helpful

Upgrade phone delivery.

Hi. I upgraded yesterday morning, but have not received any tracking numbers from DPD, and nothing about the upgrade is showing in the app. I have always usually had delivery of my phones next day. Where can I check that mu order has gone through? Th...

Resolved! Check order

I've applied for contract phone today, paid the 30 , in the app it shows the phone in my orders before the app has crashed. But not recieved an email with tracking number , what does this mean. Will I still get my contract phone with it being in the ...

Sophn1995 by Investigator
  • 571 Views
  • 7 replies
  • 6 Helpful

A15 5G order not arrived after 2 weeks

Hiya, I upgraded to a A15 on the 26th August and it was dispatched a couple days later. We are now at the end of the 9th September without any phone or update whatsoever. The delivery status still just says dispatched, tried calling and cant get into...

Invoice number

Can anyone help me. On my delivery note which one is the invoice number?. Is it the delivery number, customer number or account number or the article one. Thanks

Kdsalt by Contributor
  • 959 Views
  • 5 replies
  • 0 Helpful

Samsung TV

I ordered a Samsung tv on the EE website via Google. I didn't manage to get my tracking number after I added it onto my monthly bill. Also I have no access to the email the confirmation would of been sent to I have now changed my email over. I'm just...

Refund

On the 5th of August I was made aware that I’d be getting refund for a phone I had returned but it was never taken off my account and was informed that within 14 working days a check would arrive by post. However it’s now been over 25 working days an...

Resolved! Pixel 9 pro

HelloI upgraded my phone yesterday and was told my pixel 9 pro 256gb would arrive today however I have had no confirmation of despatch? thankssteph

VAT receipt

How can i get a VAT receipt for a Samsung Tablet i have purchased for work??

Broughti by Explorer
  • 673 Views
  • 5 replies
  • 2 Helpful

iPhone 15 pro max order

hello, yesterday I also placed an order for an iPhone 15 pro max, I accepted it, I still paid 30 lira, yes, it says nothing about the package