If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi,I was trying to get a data pack for my SIM card but I accidentally purchased a SIM card instead how do I cancel my order and get a refund?
I ordered a contract phone around a week ago from the ee site , everything was fine order was being delivered to me , until i got a txt from EE Saying i had to get in touch with them regarding details , it took me 2 days of repeat phoning ee phone li...
I ordered a pay monthly SIM card on Monday 12th August. I received an email saying my order was being processed but I have had nothing since. How can I find out if the order has gone through? I have tried phoning 07953 966150 but none of the optio...
Hi, I ordered a new phone last Thursday (8th August) and phoned on Friday morning to confirm everything. It all went through smoothly and I got an email to confirm my order and to say it was on it's way. The EE online tracking says that it was dispat...
Tuesday, August 13th I upgraded early, to a Iphone 15 Pro Max, and returning my present handset Iphone 13 Pro. Despite taking the payment, my order number is unregonised when I try and track the delivery of the new phone, and it hasn't arrived. I ca...
I ordered a sim only plan this morning at 11:30am over the phone and the guy who I spoke to approved my basket. Does this mean my order has been accepted and that because I haven’t received an email confirming the purchase or an order number as of ye...
Hi, I ordered a pay monthly phone last week and I have been given the tracking number (which I've read means it's been despatched). However, the status of my order has remained the same for 4 days. If it has been despatched - why do I not have contac...
Having had EE fibre broadband for 6 months I decided to add EETV to my account on 25th July after being told the order was stuck in the system and over four hours on the phone with different agents it is still not fixed no equipment ordered and no se...
