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Pay monthly Phone

anne24689
Explorer

‎15-08-2025 05:42 AM

Hi, 

 

I'm a new customer to EE and just placed an order for an I Phone 16 pro with a sim card and Intiated the payment two days ago. I recieved a mail on the same day with the subject give please call to discuss, I dont see any point in that since the mail does not say anything error with the purchase. Can somebody tell me why is this happening? 

 

Secondly, to mention that, this order placement is not showing on my EE account, is there some error or is my purchase not been made thoroughly? what should I do?

 

 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎15-08-2025 05:46 AM

@anne24689 wrote:

please call to discuss,

Do so or your order won't proceed. It is not an error but EE want more info on your personal &/or financial circumstances.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
anne24689
Explorer
In response to XRaySpeX

‎15-08-2025 09:12 AM

Hi,

When calling EE customer service and choosing the option for pay monthly and after continuous clicking on the numbers it says about dpd courier. The customer care isn't helpful in anyway.

What is the solution for this?

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to anne24689

‎15-08-2025 11:05 AM

@anne24689 , when dialling 150 from your mobile or using the number that you have rung, which you can see in my signature, please press option 2, you should get through to one of the guides.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.