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Order Sims not received

Leanne410
Visitor

‎17-08-2025 05:27 PM

Hello I would like to say I have not received my Sims order over a week now this is after receiving the email saying successful order but never received anything else no text on progress as a SIM order no tracking plus I can't use app chat because i need to link Sims to this ... No one answers on X or Facebook socials and I hate ringing because I struggle with this form of interaction... And just sends you in a complete loop

 

 

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎18-08-2025 09:17 AM

Hi there @Leanne410 

Thanks for coming to the community. 

SIM orders should arrive within 2-5 working days by Royal Mail, they don't have tracking as this does not need a signature. What date did you place the order? Have you had any further emails since the confirmation email? 

Was the SIM card you ordered a pay as you go SIM or pay monthly?

Speak to you soon. 

Leanne 🙂