Order Failed For Apple Charger But Payment Still Charged

[hussain4real]

Hey, So Basically Ordered An Apple USB-C Charger Cable. Went to pay and it said something like payment failed, Didn’t think much of it so just closed the tab. Upon checking my bank, The payment went through. Not sure what to do.

[Ritu_D]

Good morning @hussain4real 

Welcome to the community.
Is the payment showing as pending with your bank? 
If the payment failed the bank will release the "pending" payment back into your account. 

Thanks 

Ritu

[hussain4real]

Good Evening @Ritu_D 

Appreciate for the response,

The payment is showing as pending in my bank. If it is being shown as pending, Dosent this give EE the power to collect the money if they want too?

[Ritu_D]

Thanks for replying @hussain4real 

As the payment failed, EE wouldn't take the payment. When a order is placed a payment request is sent to your bank, but the payment wont be taken until the order is processed. 

Your bank will set the payment aside "Pending" until we take it. 

You can speak with your bank and ask them to release the payment from pending for you. 

Hope that helps. 

Ritu