Hi @Teegany1
Great to hear you're looking to join EE!
Have you checked your junk/spam folders in your email? You may have had a further update showing.
As you've not had any dispatch confirmation notifications, please give our Customer Service team a call where a guide in the Digital Sales team can check your order was accepted successfully.
It may be that further information is required to complete the order.
Just so you know, the upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank. We'll only complete the payment once the order is processed. If the order did not complete we will not take the payment, and your bank/card issuer will automatically release the Pending Payment back to your account. They usually do this after 10 working days.
Ali
