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Delivery

DannyG01
Explorer

‎20-08-2025 01:40 PM

I ordered a new phone 2 days ago, however i have no code to give the delivery driver yet. It says it will be sent to my phone via text which is no good because my phone is broken and i cant access my texts. 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎20-08-2025 02:34 PM

@DannyG01  can you put your Sim into a different device ?  You can  get the code from the DPD app or online account that you can create but your problem is you will not be able to receive a text to confirm the account.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
DannyG01
Explorer
In response to Chris_B

‎20-08-2025 05:36 PM

I have put my sim in a different phone however it won’t connect to any signal so I can’t make calls or receive texts still. DPD only have my phone number as an option to send the code too. Could I get it send via email instead as I can still access that? 

0 Helpful
Katie_B
EE Community Support Team
In response to DannyG01

‎20-08-2025 06:15 PM

Hi @DannyG01. 

Are you aware if your handset has been despatched?

Do you have access to the DPD app?

Katie