Cancel Order

[Michaela196621]

Cancel order

[James_B]

Welcome to the EE Community, @Michaela196621 🙂

What did you order with us?

When was your order placed?

James

[Sydney_sharpe22]

A pay as you go SIM card.

[Sydney_sharpe22]

I ordered today.

[Debbie_G]

Morning @Sydney_sharpe22 

Thanks for coming to the Community.

How did you place your order?

Debbie 🙂

[Razgar1]

Hello James

I have placed an order in July but shortly after I have decided to cancel the order and called one of your colleagues by phone. They informed me my deposit will be returned after 5 working days. Since then I did not receive any refund and today when I called and asked what is going on they told me that my order was not cancelled and they can’t return the deposit. Can you help please ?

[Peter_W · Accepted solution]

Good morning @Razgar1 

Welcome to the EE Community.

The last thing we would want is for you to feel in the dark about what's happened with this order, and whilst we don't have access to accounts via this public forum, I definitely want to make sure we get this all sorted out for you.

I'm going to send you over a private message with a few more details so you can get this chased.

Peter 😊

[RP35]

Hi 

Thankyou for your visit. Unfortunately I have to cancel my order as Talk Talk will charge me £200 to leave them at this time. 

Just a message to say you provided great customer service and sorry I can't go ahead with the order. 

Regards 

Robyn 

[Katie_B]

Hi @RP35. 

Thanks for coming here. 

I am sorry to hear you are unable to join at this moment in time. 

If you have any questions in the future please be sure to pop back and let us know. 

Have a great day, 

Katie

[Raymond2707]

How can I cancel my order please?