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Need to change delivery address

brucegstephen77
Visitor

Can anyone from EE please help me change my delivery address on an order I placed today? 

5 REPLIES 5
Linzi_H
EE Community Support Team

Hi @brucegstephen77 

We definitely want to make sure your order goes to the correct address!

If you contact us one of our Guides will be able to help further.

Linzi 

Frankham
Visitor

Can I please change my delivery address as will not be at that address on that day

Linzi_H
EE Community Support Team

Hi @Frankham 

Welcome to the Community.

If you reach out to our team directly they'll be able to help further with any changes you need to make to your order.

Linzi 

@Linzi_H  FYI I just tried to do this, even getting to speak to someone was difficult enough then I was told it's not possible to change the address beyond a small change such as the house number. It might be worth amending the accepted answer here as it's a little misleading.

EE not really offering a fit-for-purpose service in this area tbh.

Christopher_G
EE Community Support Team

Hi @atothewest 

Welcome to the community.

What is the latest with your order? Were our Customer support team able to help at all? Is it the registered address on your account that the delivery is going to?

Chris