Xko

[Gdarragh]

Hi I ordered new iphone from the company portal as I work for ee/bt and used the colegue discount for a new iphone 16e. I paid the £30 and the new contact was set up for £33 which included £30 discount. I had a call saying that the credit approval we rejected, when I explained this was via the company portal the person on the call send they will look into it as it had came through as a standard purchase. I have had no update since and the on line tracker doesn't work.

Please assist.

Regards

Gary ****

[mod edit: removed personal details from the community]

[Schockwave]

Hello @Gdarragh ,

Welcome to the community,

You have just put your XKO number in the subject line, which needs to be removed, I have reported it to the moderators, if they do not get to it, please remove.

We have no account access here in this public forum, do not know who you are, so you would have to ring customer service about this to find out what is going on.