Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54137 Views
  • 118 replies
  • 15 Helpful

Xbox controllers

I saw Xbox controllers in purple and blue for £39.99 pay now but as money is tight after Xmas I thought I’d add a black one to my pay monthly bill , after two days of messaging various robots and call centre staff no one could seem to sort anything o...

Jodinho by Visitor
  • 325 Views
  • 1 replies
  • 0 Helpful

Ordered IPod

Hi I have ordered IPod on 3rd January, and I didn’t get delivered in my Home address Post. The order number is : ***********.  kind regards Abdikafi [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Kaafi22 by Visitor
  • 283 Views
  • 1 replies
  • 0 Helpful

delivery

hi i placed my upgrade order on the 5/1/2024 and got email saying i had placed an order but nothing since so wondering what has happened it was a iphone 13 mini midnight 128gb

Phone refused at depot

My handset device was supposed to have been delivered yesterday. It did not arrived and I spoke to the DPD driver who said there was nothing on the truck. When I checked the tracking on the DPD website it says "Your parcel is on its way back to EE" a...

EE text message when buying new phone

I am looking to buy a replacement phone for my sons birthday however in the past whenever i have done this the recipient always gets a text saying welcome to ee hope you like your new phone or thanks for upgrading etc, this obviously ruins the surpri...

New phone delivery

I have just got a new phone and when I got the contract it said would be delivered next day but does this normally happen as it is not with the couriers yet 

Order

I placed the other and it not yet delivered to the address the tracking number is *********** plz work on it n deliver it to address no matter what    [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

New phone no sim

I ordered my new phone which came Friday! It was faulty so they sent me a new one! In the meantime they cut off my sim so I was told! No I have no signal and no sim! I can’t get hold of EE as I can’t ring! I went to the shop who told me they can’t he...

sarahL8 by Investigator
  • 472 Views
  • 8 replies
  • 0 Helpful

New phone

I have just ordered a phone it’s taken the money but not given me a order number or email idk what’s happening I’ve not had any contact feels like I’ve been scammed 

CaiWest by Visitor
  • 273 Views
  • 1 replies
  • 0 Helpful