Back order google pixel

[caromcnicoll]

Hello!

I have a Google Pixel 9a on order and haven't been given an estimated dispatch date. Do you have any guidance on how long it is currently taking to dispatch please?

[Christopher_G]

Hi @caromcnicoll 

Welcome to the community and thanks for ordering.

I can check our stock levels for you. Which colour and memory size did you choose?

Chris

[caromcnicoll]

Hello,

Thanks so much!
It's 128gb Iris Pixel 9a

Thanks,

Caroline

[Christopher_G]

Thanks, @caromcnicoll 

The current estimated delivery timescale for that model is to 'expect dispatch within 14 days'. It looks like the Obsidian 128GB version is in stock and expected to dispatch within a day. If you wanted to change to that one, our Customer Support team would be able to organise that for you.

Chris

[caromcnicoll]

Hi,

Yes I'd be more than happy to switch to that. I don't really care about the
colour as it will be in a case anyway.

Thanks,

Caroline

[Christopher_G]

No worries, @caromcnicoll 

Just give our Customer Support team a quick call and they'll sort that out for you. Hope you love it, when it arrives. 🙂

Chris

[caromcnicoll]

Thank you. Please can you recommend which option to choose as it is
unclear. I keep being redirected to AI customer service...

[Christopher_G]

Is it an upgrade or a brand new contract, @caromcnicoll?

Chris

[caromcnicoll]

Upgrade

[Christopher_G]

If you call 150 and select options 1, 1, then 3, it should put you down the 'upgrade' route to speak to someone, @caromcnicoll 

Chris