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Re: Ordered a Phone Contract, upfront payment got taken, no email confirmation.

Kayleighwils
Visitor

‎02-05-2025 09:54 AM

I have just ordered a new phone 

paid the £30 upfront cost then the page turned to 404 page not found!!!

can’t find anything on my account to say I have a phone being delivered no emails just taken my money and no details have been given to me!

1 REPLY 1
Michael_D
EE Community Support Team

‎02-05-2025 12:03 PM

Hi @Kayleighwils 

Welcome to the community.

If the page gave you the error, it may not have out the order through.

The best thing I can suggest would be to give our customer service guides a call, and they can see if they can locate the order to check if it was successful.

If it wasn't, they'll be able to help to put it through.

Michael