If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi,I processed my upgrade about 30 mins ago, the website took the upfront cost but then crashed and I’m quite concerned as I haven’t received an email/text to confirm my upgrade. My app hasn’t updated either, has this happened to anyone else? Is the...
Hi,I am posting here for any suggestions and hopefully to get the attention of some EE staff. I recently ordered 2 monthly mobile services and specifically requested eSIM due to exisiting SIMs that I need to keep active. One of the services was order...
Hello, my name is Josesito *******, my phone was lost 2 months ago. I already notified you and I am waiting for you to send me my new phone, please. [mod edit: removed personal details from the community]
I'm a little concerned about my recent pre order that I did in store, i pre ordered the s24 ultra and wanted the free upgrade too the 1tb version, however my contract says I will be getting the 512mb version will I still get the 1tb or the standard ...
Good evening, I requested an iPhone 15 Pro Max through the website and the amount of £30 pounds was removed from my account and at the end of the order to confirm the screen went white and my order did not complete. I didn't receive any email or SMS ...
Just want to see if anyone else got a text message today after preordering the S24 Ultra that it's going to be disptached in 1 day? I didn't think it would have been that quick.
I ordered an PAYG SIM card, 4 days ago and it has yet to arrive, even though I keep getting emails asking me to top it up, which I obviously can't do since I have not received it. Can they track this? I have no tracking reference since it did not pro...
Hello I have order s24 ultra 512 gry titanum .. since 18 jan.. Took upfront from my direct debit but still did not recevied any email about my orderI dont know if i am accpeted or not while upfront payment was accpetedAnd 2nd issues i choose offer th...
Hi I want to cancel my sim order which was placed by mistake
I recently ordered a phone from EE and the item was confirmed and I was given confirmation of the order and told it would be arriving today but upon looking at the DPD tracking it said it had been returned to co-signer and it was heading back to EE w...
