Guest Order No Confirmation

[fisher0111111]

Ordered the Nintendo Switch 2 bundle this morning as a guest and haven't received a confirmation email.

Checked Spam/Junk and other mail folders with no luck.

Cannot track the order as website session expired and need a order confirmation number.

Cannot call EE support as there's no option relating to electronics.

Payment already taken, please help!

[Hivesy]

The same thing has happened to me. Will be interested in the next steps. 

[fisher0111111]

Just got off the phone with support who have confirmed the order is there. Apparently there's major delays with the emails and they might even be sending them through manually. He confirmed that they should be sent today though so fingers crossed.

[Hivesy]

Oh brilliant. Well done and thank you. 

[Evolvic]

Hi,

I also ordered the bundle as a guest and I got the order acknowledgement email from them which contains an order reference number and even a "View my order" button but when I click it as I guest and enter the reference number and postcode, it tells me it can't find the order.
So I then created an account in the hopes that it would show up properly when clicking the same link from the email, only now I get a "Sorry, this service isn't working right now." message.
I also paid in full and aside from this email, it appears that the order doesn't exist.

Were either of you able to check the status of your order on the website?

Thanks.

[Ali_A]

Hi @Evolvic 

Can you tell us what your order number begins with? 
Please don't include the full order number, just the first 2 or 3 characters. 
 
Ali