Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57417 Views
  • 122 replies
  • 15 Helpful

Re: Parcel lost/stolen with DPD?

Hi I've had the same situation happen to me I ordered the s23 on the 29th Dec was meant to recieve on the 30th but then to have a text from dpd saying it was delayed and held at the depot in Glasgow. There been no change since then so yesterday I pai...

Pixel 9 Pro Hazel 256GB

Hi,I preordered the phone on 15th and received a message on 18th that I need to call them for more details to confirm my order.Once I did that firstly, they changed the contract price which all I agreed to at that time because I was not given another...

Tracking Error

Hello I ordered a Pixel 9 Fold on the 28th and my tracking page has an error, it has shown this order dispatched since I made the order but I've had no other messages since my order confirmation and the phone was only released on the (yesterday)4th s...

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Fraud by EE

As I hold a number of contracts with EE and you do not want to answer the phones i will be cancelling all of my 6 contracts with you.  EE has taken money from my wifes account and not provided any service order reference *********

Order processing

Hi i received an email saying my order was successful and also received my direct debit information . Has my ordered been processed ? As I have not received a dispatch email and it’s been 2 days 

Prainey2 by Investigator
  • 727 Views
  • 7 replies
  • 0 Helpful

Frustrating Upgrade Experience

I would love for an EE Forum Admin to get in touch with me if possible, please.I managed to get online and log in at 1pm and process my anytime upgrade for the iPhone 15 Pro Max with no issues - happy days!  I got the email from EE to say you have my...

lewispope by Valued Contributor
  • 3272 Views
  • 19 replies
  • 10 Helpful

SIM selected different to SIM in basket

Hi! I hope I've selected the right forum but I want to ask whether this is on purpose or a website issue.I selected the 100GB student SIM plan for 24 months (£21 p/m) and after clicking 'buy now', the checkout page(s) showed me a 125GB 30-day Essenti...

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Sami_ by Visitor
  • 358 Views
  • 2 replies
  • 0 Helpful

Delivery time for eSim Order? No updates yet...

I ordered an eSim on the 3rd and have an order reference number,  I've had no updates since and the order progress  just says it'll be with me in  1-2 days.  That's since the order was placed.  I've tried calling to discuss but my existing phone sign...

Phone came but needed a pin and my phone is broken

I had my phone delivered today, was a bit surprised when it came as I received no updates over email or on the tracking page. The delivery man asked for a pin, which I cannot receive as my old phone is currently broken and he could not deliver it to ...

Trade in discount

I've upgraded my phone to the Pixel 9. I was told it would be dispatched by Tuesday (yesterday) but there are still no updates. Obviously it's really in-demand.I've no problem with having to wait, my issue is that I got the trade-in discount. I have ...

SarahLiz by Explorer
  • 642 Views
  • 3 replies
  • 3 Helpful