Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58543 Views
  • 122 replies
  • 15 Helpful

Resolved! Order not showing up or delivered

I ordered the z fold 6 last Thursday, I received the email saying thanks for my order but I haven’t received anything else since and my tracking number is just coming back as unable to find or check back later. Just wondered if I should just wait or ...

Andy601 by Investigator
  • 621 Views
  • 5 replies
  • 2 Helpful

xko order number not working

Hi,I ordered a new device on Saturday night and nothing has been updated in regards to order information. When I enter the information into the order tracking section of the site it says something like "sorry, we are unable to provide information.......

Resolved! Ordered Last Thursday

I ordered the iPhone 16 pro max desert titanium 256 go last Thursday when can I expect to receive it

Aberguy by Visitor
  • 574 Views
  • 4 replies
  • 8 Helpful

Resolved! Where is my order?

Hi, I made an order as an upgrade to my existing phone. The phone placed on order is the Google Pixel Pro 7, 256GB model, Obsidian. I received the confirmation email but it advises to contact the customer care team whose opening hours rather ironical...

Not fulfilling order

So last week, i upgraded my daughters  contract from an iphone 14 -sim only.Only reason being is that she was going to buy the new 16 through Apple as it works out cheaper.So the deal i go online through my account was Unlimited Essentials for £11 a ...

Resolved! Delivery

 does this mean it’s on the way ? Concerned about the cross at top

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Emmamd123 by Investigator
  • 848 Views
  • 8 replies
  • 5 Helpful

Pixel 9 pro

I have ordered pixel 9 pro 256gb last tuesday, it's 6th day today wondering how long more its gonna take.It is an in store delivery  

I phone 16 pro max

Ordered my iphoje last week and was told it is on back order , does anyone know how long this usually takes ?

Mattyl82 by Contributor
  • 499 Views
  • 3 replies
  • 3 Helpful

Online order error and now 14 day delay

I called EE on Saturday to discuss an upgrade and was told I was not entitled to any discount. I then ended the call and then decided I would arrange the upgrade online via EE website. I upgraded to iPhone 16 pro on a new contract and paid £100 upfro...

Stupap by Visitor
  • 511 Views
  • 1 replies
  • 0 Helpful

iphone 16 pro max order

Does anyone have any idea what’s going on with orders ? mines been stuck on dispatch since release day with no communication towards me at all, i’ve tried calling but i just get put on hold forever?