Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57646 Views
  • 122 replies
  • 15 Helpful

Order cancelled

I upgraded online to iPhone 16 pro, today I received a message saying my order has been cancelled 

Jimmy777 by Visitor
  • 932 Views
  • 2 replies
  • 1 Helpful

Order cancelled by EE but payment still taken

Hello,I have tried to preorder the iPhone 16 pro max on a pay monthly contract, I went through the process to the point where it requires the initial £30 up front payment which I paid and then the site just went blank on me. I rang EE straight away a...

New phone

I’ve order the google pixel 9 pro. Just wondering how long it takes to come, been 4 days

Simon1188 by Investigator
  • 617 Views
  • 6 replies
  • 2 Helpful

About a broken TV screen

I received my 55 inch Samsung TV which fore it was ok. But when I went to get out of the box it was a broken screen. What can I do about this?

AW ULTRA 2 Satin Black orders!

Anyone else pre-order the AWU2 SB and have no order reference in their email to track it? I know their site states only sim handsets are trackable but I’ve got no order ref on my email confirmation of my order so no idea how I can know the status of ...

Mistr_ZeN by Established Contributor
  • 661 Views
  • 6 replies
  • 3 Helpful

No Delivery Update for Google Pixel pro Fold

I ordered a Google Pixel 9 pro Fold from the EE store. It was showing In Stock, however the delivery tracker shows it is still not dispatched even after 3 days. Can anyone tell what seems to be the issue here.

abhisnag by Investigator
  • 720 Views
  • 9 replies
  • 3 Helpful

Resolved! Pixel 9 pro fold order updates

Hello can anyone help or give me any info/update on my order please I ordered the pixel 9 pro fold 512gb on the 2nd of September and was told I should have it on the 4th as that was release day and not had any updates since only my order confirmation...

SDavisuk by Valued Contributor
  • 442 Views
  • 1 replies
  • 0 Helpful

Resolved! Pixel 9 Pro XL stock issues

Morning,I was just wondering if there are stock issues with the Pixel 9 pro XL series, EE are usually great at sending orders out within 24 hours but have only had the order confirmation so far. Ordered on the 12th.When i ordered It did say in stock,...

MattJag by Visitor
  • 716 Views
  • 1 replies
  • 1 Helpful

Trade in and up

Wondering if anyone can help me?I have opted for the Upgrade and trade in my old phone this week. I have just transferred everything to my new phone, taken my case off my old one and seen spot marks on the sides. Unaware how this happened, i never ta...

cole1231 by Visitor
  • 339 Views
  • 1 replies
  • 0 Helpful

Bought phone and regretting it so far with ee

Payed 539 quid for a new phone on Wed (it's now Friday) and was told when on the phone with customer services that all I'd have to do would be set up my account and then give them a call back today to sort out moving over my number and so far it's be...

Cdw4 by Visitor
  • 346 Views
  • 1 replies
  • 0 Helpful