If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I placed my order on Monday 21/10i have received no confirmation email / text / order number The order number is in this format ORD-XXXXXXXXXX (10numbers) however this doesn’t work on ‘track my order’ nor does it show in my EE app that I have for bro...
Waiting on a order
Hey all, Ordered the new iPhone 16 Pro Max, Black Titanium (256GB) on the 10th of October - my tracking hasn’t updated and it’s still not been dispatched. I know it’s a new phone, so imagine it’s on back order or something but can anyone shed any lig...
I just purchased a phone with a monthly payment. I haven’t any confirmation email. The money just came out my account
hello i’ve just ordered a new phone and they told me to phone them but my speaker on my phone is broken and my phone is broken all over, hence why i got a new one , what do i do.
Need to WiFi
I have ordered a new smart watch, I made the order through the app, as an upgrade to my current watch. I have not recieved any type of confirmation email, and I can't recieve an SMS as the phone number they're trying to use is the phone number of th...
I ordered a Google Pixel 7a (Sea) on Sunday, but since then haven't reeived any communication from the EE team regarding the delivery. It mentioned the device would be delivered in 1-3 working days, but no details about the delivery. The order number...
Not impressed with the lack of what's going on with my order
I’ve received my confirmation email about my phone and sim order but haven’t received any updates about delivery. my tracking number keeps saying it’s timed out or just isn’t working at all, is there any way to check whether my order is on its way or...
