Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65008 Views
  • 120 replies
  • 15 Helpful

New sim

Hi if I order a new sim from ee will new number come with sim

purchase of my smartphone

I purchased a phone but did not receive confirmation of the order and the deposit amount was deducted from my account.

Liviaaa by Visitor
  • 385 Views
  • 1 replies
  • 4 Helpful

EE Change of address scam - EE Worker!

Hi all,this is a post to warn people about a possible scam. Today my wife ordered a new Apple Watch on the app, all was well but 30 mins later my wife got a text from 150 stating that the change of address she had requested has been processed. So we ...

Resolved! Receiving a new phone

I'm expecting a new iPhone and Sim card to be delivered this morning. I've received a Sim card and a text message to my friend's mobile that my new device has been delivered. It hasn't just the Sim card. Will I still be receiving my phone?

Resolved! Not received my delivery

I placed a order in the 13th of January and still haven't received my order and I've made a payment there is confirmation of the order but it won't let me track it says oops timed out,I've had no update on delivery 

Alice912 by Investigator
  • 755 Views
  • 6 replies
  • 3 Helpful

My order

Why i have not received any  email for my order i placed yesterday on the 20th January 2025 i been charged £40 by apple pay and i dont know nothing about the order 

Location of store

HiI was recently on a video call and try to find where this store location is!!The EE store is along the same road as a River island , Superdry and Mountain warehouse I believe!Google maps is not helping!! Thank you!! 

Resolved! Order phone

Ordered an iPhone 16 paid the upfront money on Thursday is now Sunday and heard nothing and when try to track just says tracking timed out even though I’ve put the info in right. 

Resolved! New Customer Scam?

I placed an order for a sim card yesterday on the website. This morning, I received the following message apparently from EE, regarding my order.  I followed the link and was connected with a guide who told me I needed to pay a £250 deposit, which he...

Shocking service - ripped off

Placed an order for a fitbit sense 2 (£150 in the sale) on 3rd Jan which showed as in stock, I selected standard delivery 1-3days. EE sent an invoice & marked the order as completed & despatched 7th Jan. No tracking info sent, no idea which company u...

AwfulEE by Investigator
  • 813 Views
  • 5 replies
  • 5 Helpful