New upgrade

Kadyjade · ‎09-07-2025

Hi I've just upgraded my contract but its used my daughters number not mine how do I change this to mine

Matt_124 · ‎09-07-2025

Was this a device upgrade or a SIM Only Upgrade?

It would likely have to be returned/reversed and reprocessed on the correct number.

If this was processed on an additional line, there may be discounts that number was entitled to (Add Line discount of £12pm on SIM Only/Flex Pay Airtime, exclusive additional line discounted tariffs, or 10% on 24m Handset Device Plan agreements) that your number as the 'lead number' on the account may not be eligible for and could result in a price difference.

I would advise contacting Customer Services to find out your options to get this corrected.

View solution in original post

Schockwave · ‎09-07-2025

Hello @Kadyjade ,

Welcome to the community,

I would suggest speaking to customer service, they should be able to rectify this for you.

Did you do the upgrade using your daughter’s number, by any chance? You need to be careful which one you use when upgrading, as this is what it seems to be.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Matt_124 · ‎09-07-2025

Was this a device upgrade or a SIM Only Upgrade?

It would likely have to be returned/reversed and reprocessed on the correct number.

If this was processed on an additional line, there may be discounts that number was entitled to (Add Line discount of £12pm on SIM Only/Flex Pay Airtime, exclusive additional line discounted tariffs, or 10% on 24m Handset Device Plan agreements) that your number as the 'lead number' on the account may not be eligible for and could result in a price difference.

I would advise contacting Customer Services to find out your options to get this corrected.