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How do I get a delivery pass code when I have no working phone?

0161nightingale
Investigator
Investigator

Dropped and smashed my phone, now it doesn't work,I can't turn it on. Tried resetting, still doesn't work. Ordered a replacement phone with EE. Phone delivered today. Driver requires a four digit pass number, seg to my phone. How the blazes do I get the pass number with no phone? 

2 REPLIES 2
Michael_D
EE Community Support Team

Hi @0161nightingale 

Thanks for coming to the community.

There are a few options for getting the delivery PIN.

If you have a physical SIM, you can pop that into another phone and that will let you receive the text when it is out for delivery.

Alternatively, you can download the DPD app on any device and that will send you notifications and display the PIN for you.

If neither of those are options, you can give our customer services guides a call from any phone and they can update the contact number if you have a different one available.

Michael

Northerner
EE Community Star
EE Community Star

Hi @0161nightingale 

Log into the DPD website.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.