After upgrade

[Elica]

Hello there, i wonder is there someone with my isssue, so i upgrade movile device, but the devixe isbt with me 🙂 i already pay my 1st DD for plan and devixe what they charge me.. i was hoping today dpd to deliver my devixe (finally) but what they deliver was inly the screen pritector 🙂 and still no new devixe after around 1 month... 

[Chris_B · Accepted solution]

@Elica  you should’ve had this by now you need to call customer support.  

[Leanne_T]

Hi @Elica 

Thanks for coming to the community. 

Please do get in touch with our mobile guides as the order will need to be looked into to see why you have not received this after paying the first months bill.

Let us know how you get on after speaking to a guide 🙂

Leanne.