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Lorri77
Visitor

‎27-06-2025 02:16 PM

Ordered a phone on the 25/6/2025 took upfront cost from my bank but haven't had any confirmation or emails too when I'm getting the order 

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Debbie_G
EE Community Support Team

‎27-06-2025 04:32 PM

Hi @Lorri77.

Welcome to the community.

Have you been able to check your Junk/Spam folder for any emails from EE? 

If you haven't received any confirmation, I'd recommend getting in touch with our guides; they will be able to search for your order and get you an update.

Debbie 

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Debbie_G
EE Community Support Team

‎27-06-2025 04:32 PM

Hi @Lorri77.

Welcome to the community.

Have you been able to check your Junk/Spam folder for any emails from EE? 

If you haven't received any confirmation, I'd recommend getting in touch with our guides; they will be able to search for your order and get you an update.

Debbie